PO-09-002 Management of IT Operations

Issue Date:  9/15/2008

Revision Effective Date: 9/15/2008 


Improvement of Information Technology infrastructure service delivery and support practices can be positively impacted by guiding the evolution of agency processes through enterprise policies and standards aligning with IT industry best practices.   Information Technology Infrastructure Library (ITIL) developed by U.K.’s Office of Government Services provides a world wide industry standard for infrastructure management and service support.


State of Georgia’s information technology infrastructure service delivery and support processes and procedures shall be aligned to the ITIL best practices methodologies.

The Georgia Technology Authority shall implement this policy by issuing appropriate standards to specify the minimum requirements for agency processes and procedures.    


“Information Technology Infrastructure Library, version 3”, Office of Government Commerce, London, UK, www.best-management-practices.com/itil