Management of IT Operations (PO-09-002)
Topics:
PO-09-002 Management of IT Operations
Issue Date: 9/15/2008
Revision Effective Date: 9/15/2008
PURPOSE
Improvement of Information Technology infrastructure service delivery and support practices can be positively impacted by guiding the evolution of agency processes through enterprise policies and standards aligning with IT industry best practices. Information Technology Infrastructure Library (ITIL) developed by U.K.’s Office of Government Services provides a world wide industry standard for infrastructure management and service support.
POLICY
State of Georgia’s information technology infrastructure service delivery and support processes and procedures shall be aligned to the ITIL best practices methodologies.
The Georgia Technology Authority shall implement this policy by issuing appropriate standards to specify the minimum requirements for agency processes and procedures.
REFERENCE
“Information Technology Infrastructure Library, version 3”, Office of Government Commerce, London, UK, www.best-management-practices.com/itil