Manage Changes

All changes, including emergency maintenance and patches, relating to infrastructure and applications within the production environment are formally managed in a controlled manner. Changes (including those to procedures, processes, system and service parameters) are logged, assessed and authorized prior to implementation and reviewed against planned outcomes following implementation. This assures mitigation of the risks of negatively impacting the stability or integrity of the production environment.

Change Standards and Procedures

Set up formal change management procedures to handle in a standardized manner all requests (including maintenance and patches) for changes to applications, procedures, processes, system and service parameters, and the underlying platforms.

Impact Assessment, Prioritization and Authorization

Assess all requests for change in a structured way to determine the impact on the operational system and its functionality. Ensure that changes are categorized, prioritized and authorized.

There are no PSGs published for this topic; however, the topic is under review for future PSGs

Emergency Changes

Establish a process for defining, raising, testing, documenting, assessing and authorizing emergency changes that do not follow the established change process.

There are no PSGs published for this topic; however, the topic is under review for future PSGs

Change Status Tracking and Reporting

Establish a tracking and reporting system to document rejected changes, communicate the status of approved and in-process changes, and complete changes. Make certain that approved changes are implemented as planned.

There are no PSGs published for this topic; however, the topic is under review for future PSGs

Change Closure and Documentation

Whenever changes are implemented, update the associated system and user documentation and procedures accordingly.