Manage Quality
A QMS is developed and maintained that includes proven development and acquisition processes and standards. This is enabled by planning, implementing and maintaining the QMS by providing clear quality requirements, procedures and policies. Quality requirements are stated and communicated in quantifiable and achievable indicators. Continuous improvement is achieved by ongoing monitoring, analysis and acting upon deviations, and communicating results to stakeholders. Quality management is essential to ensure that IT is delivering value to the business, continuous improvement and transparency for stakeholders.
Quality Management System
Establish and maintain a QMS that provides a standard, formal and continuous approach regarding quality management that is aligned with business requirements. The QMS should identify quality requirements and criteria; key IT processes and their sequence and interaction; and the policies, criteria and methods for defining, detecting, correcting and preventing non-conformity. The QMS should define the organizational structure for quality management, covering the roles, tasks and responsibilities. All key areas should develop their quality plans in line with criteria and policies and record quality data. Monitor and measure the effectiveness and acceptance of the QMS, and improve it when needed.
There are no PSGs published for this topic; however, the topic is under review for future PSGs.
IT Standards and Quality Practices
Identify and maintain standards, procedures and practices for key IT processes to guide the organization in meeting the intent of the QMS. Use industry good practices for reference when improving and tailoring the organization’s quality practices.
Development and Acquisition Standards
Adopt and maintain standards for all development and acquisition that follow the life cycle of the ultimate deliverable, and include sign-off at key milestones based on agreed-upon sign-off criteria. Consider software coding standards; naming conventions; file formats; schema and data dictionary design standards; user interface standards; interoperability; system performance efficiency; scalability; standards for development and testing; validation against requirements; test plans; and unit, regression and integration testing.
Customer Focus
Focus quality management on customers by determining their requirements and aligning them to the IT standards and practices. Define roles and responsibilities concerning conflict resolution between the user/customer and the IT organization.
There are no PSGs published for this topic; however, the topic is under review for future PSGs
Continuous Improvement
Maintain and regularly communicate an overall quality plan that promotes continuous improvement.
There are no PSGs published for this topic; however, the topic is under review for future PSGs
Quality Measurement, Monitoring and Review
Define, plan and implement measurements to monitor continuing compliance to the QMS, as well as the value the QMS provides. Measurement, monitoring and recording of information should be used by the process owner to take appropriate corrective and preventive actions.