Define, implement and maintain procedures for IT operations, ensuring that the operations staff members are familiar with all operations tasks relevant to them. Operational procedures should cover shift handover (formal handover of activity, status updates, operational problems, escalation procedures and reports on current responsibilities) to support agreed-upon service levels and ensure continuous operations.

Organize the scheduling of jobs, processes and tasks into the most efficient sequence, maximizing throughput and utilization to meet business requirements.

Define and implement procedures to monitor the IT infrastructure and related events. Ensure that sufficient chronological information is being stored in operations logs to enable the reconstruction, review and examination of the time sequences of operations and the other activities surrounding or supporting operations.

There are no PSGs published for this topic; however, the topic is under review for future PSGs

Establish appropriate physical safeguards, accounting practices and inventory management over sensitive IT assets, such as special forms, negotiable instruments, special purpose printers or security tokens.

There are no PSGs published for this topic;  however, the topic is under review for future PSGs

Define and implement procedures to ensure timely maintenance of infrastructure to reduce the frequency and impact of failures or performance degradation.

There are no PSGs published for this topic; however, the topic is under review for future PSGs